Use the videos, pictures and guides to setup and troubleshoot before purchasing.
PRO TIP: things spill and drop - always have a "spare tire" 🛞
Thermal printers require thermal printer paper, do not use ink, and can not be used in high-temperature environments (since the heat will darken the paper).
While holding the feed button, turn on. Wait for the MAC address to print, save for step #4. (ex. 38:1a:52:99:b1:29)
Press feed button once more to clear a flashing paper orange light. Wait (up to 5 minutes) for an IP address to print. Save for step #7. (ex. 10.30.30.148). *If no IP address or 192.168.192.168 CLICK HERE
Log into the Union Manager Portal: Settings Hardware Set-Up > Printers - verify name, model and MAC address match. AND on the terminal, open iPad Settings > WiFi, tap wireless SSID name, view IP address. *Be sure to "forget" any non-Union SSIDs.
Verify terminal IP address begins same first 3-part set (ie. 10.30.30.xx) for printer network (step #3 above). *last number is different (ie. 10.30.30.123)
Terminate Union app (drag up slowly from the bottom, then flicking the app away. *reopening app will display "LOADING %"
In the iPad Settings, scroll bottom-left to Union, scroll bottom-right to turn on Enable Printer Discovery.
Reopen Union. If the printer is listed under the section named:
"Reachable" create a new test tab and print a test.
Remove the printer in the Manager Portal, save, then re-add the printer in the portal. STEP #4
Try swapping out the problem printer for one that is known to work to ensure good IP address STEP #5 *this will isolate cable/connection issue vs hardware
If the problem printer works here, the cabling/connection at the original problem location will need to be replaced.
If the IP issue persists, the problem printer will need to be replaced.
