{"title":"Home page","description":null,"products":[{"product_id":"printer-impact-for-kitchen-tm-u220b","title":"Printer - Impact for Kitchen (TM-U220B)","description":"\u003cp\u003eTwo-color impact printer designed for fast-paced, high-volume kitchens\/bars. 3\" paper, 1 ply or 2 ply printing (white\/yellow).\u003c\/p\u003e\n\u003cp\u003eThe TM-U220b impact printer is a high-volume, fast-paced kitchen printer designed to get the job done quickly. It can easily handle both carbon copy and regular paper, so it's perfect for large orders and busy kitchens.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eSetup video \u003ca href=\"https:\/\/www.youtube.com\/watch?v=_fv-5lxGv4k\" target=\"_blank\"\u003eHERE\u003c\/a\u003e\n\u003c\/li\u003e\n\u003cli\u003eKnowledgebase Articles:\u003c\/li\u003e\n\u003cli\u003e\u003ca href=\"https:\/\/support.getunion.com\/knowledge\/to-review-how-do-i-find-tm-u220b-kitchen-printer-mac-address-and\/or-ip-address\" target=\"_blank\"\u003eHow to Find MAC and IP Addresses\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ca href=\"https:\/\/support.getunion.com\/knowledge\/in-progress-how-do-i-load-tm-u220b-kitchen-printer-paper\" target=\"_blank\"\u003eHow to Load Paper\u003c\/a\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cdiv id=\"aircall-extension-app\"\u003e\u003c\/div\u003e\n\u003cdiv id=\"aircall-extension-app\"\u003e\u003c\/div\u003e\n\u003cdiv id=\"aircall-extension-app\"\u003e\u003c\/div\u003e","brand":"Epson","offers":[{"title":"Default Title","offer_id":46668348195135,"sku":"C31C514A7881","price":399.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0826\/7907\/1039\/files\/20231208_103802.jpg?v=1702054247"},{"product_id":"printer-thermal-for-receipt-tm-m30ii","title":"Printer - Thermal for receipts (TM-M30iii)","description":"\u003ch3\u003eUse the videos, pictures and guides to setup and troubleshoot before purchasing. \u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003ePRO TIP: \u003cem\u003ethings spill and drop - always have a \"spare tire\" \u003c\/em\u003e🛞\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eThermal printers require \u003ca href=\"https:\/\/www.amazon.com\/Solid-DropShip-230-thermal-paper\/dp\/B0754LS9S4\/ref=sr_1_4_sspa?crid=2F49APKRDZSH5\u0026amp;keywords=thermal%2Bprinter%2Bpaper%2B%22m30%22\u0026amp;qid=1707573388\u0026amp;sprefix=thermal%2Bprinter%2Bpaper%2Bm30%2B%2Caps%2C140\u0026amp;sr=8-4-spons\u0026amp;ufe=app_do%3Aamzn1.fos.006c50ae-5d4c-4777-9bc0-4513d670b6bc\u0026amp;sp_csd=d2lkZ2V0TmFtZT1zcF9hdGY\u0026amp;th=1\" target=\"_blank\"\u003ethermal printer paper\u003c\/a\u003e, \u003cmeta charset=\"utf-8\"\u003edo not use ink, and can not be used in high-temperature environments (since the heat will darken the paper).\u003c\/strong\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003eVerify \u003ca href=\"http:\/\/9012127.hs-sites.com\/knowledge\/how-do-i-load-tm-m30-printer-paper?hs_preview=QrTdzCoa-62779041079\"\u003ethermal paper feeds roll-forward up\u003c\/a\u003e, and turn off printer.\u003c\/li\u003e\n\u003cli\u003eWhile holding the feed button, turn on.  Wait for the MAC address to print, save for step #4.\u003cem\u003e (ex. 38:1a:52:99:b1:29)\u003c\/em\u003e\n\u003c\/li\u003e\n\u003cli\u003ePress feed button once more to clear a flashing paper orange light.  Wait (up to 5 minutes) for an IP address to print. Save for step #7. \u003cem\u003e(ex. 10.30.30.148).  *\u003c\/em\u003e\u003cem\u003eIf no IP address or 192.168.192.168 \u003c\/em\u003e\u003cem\u003e\u003ca href=\"https:\/\/support.getunion.com\/knowledge\/how-do-i-resolve-my-printer-ip-issues\" target=\"_blank\"\u003eCLICK \u003c\/a\u003e\u003ca href=\"https:\/\/support.getunion.com\/knowledge\/how-do-i-resolve-my-printer-ip-issues\" target=\"_blank\"\u003eHERE\u003c\/a\u003e\u003c\/em\u003e\n\u003c\/li\u003e\n\u003cli\u003eLog into the Union Manager Portal: \u003ca href=\"https:\/\/manager.union-pos.com\/login\" target=\"_blank\"\u003eSettings  Hardware Set-Up \u0026gt; Printers\u003c\/a\u003e - verify name, model and MAC address match.  AND on the terminal, open \u003ca style=\"font-family: -apple-system, BlinkMacSystemFont, 'San Francisco', 'Segoe UI', Roboto, 'Helvetica Neue', sans-serif; font-size: 0.875rem;\" href=\"https:\/\/support.getunion.com\/knowledge\/what-is-my-pos-terminal-ip-address\" target=\"_blank\"\u003eiPad Settings \u0026gt; WiFi\u003c\/a\u003e, tap wireless SSID name, view IP address.  \u003cem style=\"font-family: -apple-system, BlinkMacSystemFont, 'San Francisco', 'Segoe UI', Roboto, 'Helvetica Neue', sans-serif; font-size: 0.875rem;\"\u003e*Be sure to \"forget\" any non-Union SSIDs.\u003c\/em\u003e\n\u003c\/li\u003e\n\u003cli\u003eVerify terminal IP address begins same first 3-part set (ie. \u003cu\u003e10.30.30\u003c\/u\u003e.xx) for printer network (step #3 above). \u003cem\u003e*last number is different (ie. 10.30.30.\u003cspan style=\"text-decoration: underline;\"\u003e123\u003c\/span\u003e)\u003c\/em\u003e\n\u003c\/li\u003e\n\u003cli\u003eTerminate Union app (drag up slowly from the bottom, then flicking the app away. \u003cem\u003e*reopening app will display \"LOADING %\"\u003c\/em\u003e\n\u003c\/li\u003e\n\u003cli\u003eIn the iPad Settings, scroll bottom-left to Union, scroll bottom-right to turn on Enable Printer Discovery.\u003c\/li\u003e\n\u003cli\u003eReopen Union. \u003cmeta charset=\"utf-8\"\u003eIf the printer is listed under the section named:\u003c\/li\u003e\n\u003col\u003e\n\u003cli\u003e\"Reachable\" create a new test tab and print a test.  \u003c\/li\u003e\n\u003cli\u003e\"Unreachable\" verify steps #3 \u0026amp; #5.\u003c\/li\u003e\n\u003cli\u003e\"Unassigned\" verify step #4.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003c\/ol\u003e\n\u003cp\u003e\u003cstrong\u003eKnowledgebase Articles:\u003c\/strong\u003e\u003cbr\u003e\u003cmeta charset=\"utf-8\"\u003e\u003ca href=\"https:\/\/support.getunion.com\/knowledge\/to-review-how-do-i-find-tm-u220b-kitchen-printer-mac-address-and\/or-ip-address\" target=\"_blank\"\u003eHow to Load Paper\u003c\/a\u003e\u003cbr\u003e\u003ca href=\"https:\/\/support.getunion.com\/knowledge\/to-review-how-do-i-find-tm-u220b-kitchen-printer-mac-address-and\/or-ip-address\" target=\"_blank\"\u003eHow to Find MAC and IP Addresses\u003c\/a\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eStill Not Printing or Printing Half a Ticket?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eRemove the printer in the Manager Portal, save, then re-add the printer in the portal. STEP #4\u003c\/li\u003e\n\u003cli\u003eTry swapping out the problem printer for one that is known to work to ensure good IP address STEP #5  *this will isolate cable\/connection issue vs hardware\u003c\/li\u003e\n\u003cul\u003e\n\u003cli\u003eIf the problem printer works here, the cabling\/connection at the original problem location will need to be replaced.\u003c\/li\u003e\n\u003cli\u003eIf the IP issue persists, the problem printer will need to be replaced. \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cdiv id=\"aircall-extension-app\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003cdiv id=\"aircall-extension-app\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003cdiv id=\"aircall-extension-app\"\u003e\u003c\/div\u003e\n\u003cdiv id=\"aircall-extension-app\"\u003e\u003c\/div\u003e\n\u003cdiv id=\"aircall-extension-app\"\u003e\u003c\/div\u003e","brand":"Epson","offers":[{"title":"Default Title","offer_id":47632103866687,"sku":"C31CJ95022","price":299.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0826\/7907\/1039\/files\/m30iii-black-facingleft_560_420.png?v=1748473397"}],"url":"https:\/\/parts.getunion.com\/collections\/frontpage.oembed","provider":"Union Parts \u0026 Service","version":"1.0","type":"link"}