{"title":"⭐ Standard VOS System","description":"\u003cp\u003eBuild your new venue operating system!\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003eterminals - size, function, mounts\u003c\/li\u003e\n\u003cli\u003eprinters - thermal, impact, cash drawers\u003c\/li\u003e\n\u003cli\u003enetwork - security gateway router, switch and wireless\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cdiv id=\"aircall-extension-app\"\u003e\u003c\/div\u003e","products":[{"product_id":"printer-impact-for-kitchen-tm-u220b","title":"Printer - Impact for Kitchen (TM-U220B)","description":"\u003cp\u003eTwo-color impact printer designed for fast-paced, high-volume kitchens\/bars. 3\" paper, 1 ply or 2 ply printing (white\/yellow).\u003c\/p\u003e\n\u003cp\u003eThe TM-U220b impact printer is a high-volume, fast-paced kitchen printer designed to get the job done quickly. It can easily handle both carbon copy and regular paper, so it's perfect for large orders and busy kitchens.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eSetup video \u003ca href=\"https:\/\/www.youtube.com\/watch?v=_fv-5lxGv4k\" target=\"_blank\"\u003eHERE\u003c\/a\u003e\n\u003c\/li\u003e\n\u003cli\u003eKnowledgebase Articles:\u003c\/li\u003e\n\u003cli\u003e\u003ca href=\"https:\/\/support.getunion.com\/knowledge\/to-review-how-do-i-find-tm-u220b-kitchen-printer-mac-address-and\/or-ip-address\" target=\"_blank\"\u003eHow to Find MAC and IP Addresses\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ca href=\"https:\/\/support.getunion.com\/knowledge\/in-progress-how-do-i-load-tm-u220b-kitchen-printer-paper\" target=\"_blank\"\u003eHow to Load Paper\u003c\/a\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cdiv id=\"aircall-extension-app\"\u003e\u003c\/div\u003e\n\u003cdiv id=\"aircall-extension-app\"\u003e\u003c\/div\u003e\n\u003cdiv id=\"aircall-extension-app\"\u003e\u003c\/div\u003e","brand":"Epson","offers":[{"title":"Default Title","offer_id":46668348195135,"sku":"C31C514A7881","price":399.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0826\/7907\/1039\/files\/20231208_103802.jpg?v=1702054247"},{"product_id":"printer-thermal-for-receipt-tm-m30ii","title":"Printer - Thermal for receipts (TM-M30iii)","description":"\u003ch3\u003eUse the videos, pictures and guides to setup and troubleshoot before purchasing. \u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003ePRO TIP: \u003cem\u003ethings spill and drop - always have a \"spare tire\" \u003c\/em\u003e🛞\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eThermal printers require \u003ca href=\"https:\/\/www.amazon.com\/Solid-DropShip-230-thermal-paper\/dp\/B0754LS9S4\/ref=sr_1_4_sspa?crid=2F49APKRDZSH5\u0026amp;keywords=thermal%2Bprinter%2Bpaper%2B%22m30%22\u0026amp;qid=1707573388\u0026amp;sprefix=thermal%2Bprinter%2Bpaper%2Bm30%2B%2Caps%2C140\u0026amp;sr=8-4-spons\u0026amp;ufe=app_do%3Aamzn1.fos.006c50ae-5d4c-4777-9bc0-4513d670b6bc\u0026amp;sp_csd=d2lkZ2V0TmFtZT1zcF9hdGY\u0026amp;th=1\" target=\"_blank\"\u003ethermal printer paper\u003c\/a\u003e, \u003cmeta charset=\"utf-8\"\u003edo not use ink, and can not be used in high-temperature environments (since the heat will darken the paper).\u003c\/strong\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003eVerify \u003ca href=\"http:\/\/9012127.hs-sites.com\/knowledge\/how-do-i-load-tm-m30-printer-paper?hs_preview=QrTdzCoa-62779041079\"\u003ethermal paper feeds roll-forward up\u003c\/a\u003e, and turn off printer.\u003c\/li\u003e\n\u003cli\u003eWhile holding the feed button, turn on.  Wait for the MAC address to print, save for step #4.\u003cem\u003e (ex. 38:1a:52:99:b1:29)\u003c\/em\u003e\n\u003c\/li\u003e\n\u003cli\u003ePress feed button once more to clear a flashing paper orange light.  Wait (up to 5 minutes) for an IP address to print. Save for step #7. \u003cem\u003e(ex. 10.30.30.148).  *\u003c\/em\u003e\u003cem\u003eIf no IP address or 192.168.192.168 \u003c\/em\u003e\u003cem\u003e\u003ca href=\"https:\/\/support.getunion.com\/knowledge\/how-do-i-resolve-my-printer-ip-issues\" target=\"_blank\"\u003eCLICK \u003c\/a\u003e\u003ca href=\"https:\/\/support.getunion.com\/knowledge\/how-do-i-resolve-my-printer-ip-issues\" target=\"_blank\"\u003eHERE\u003c\/a\u003e\u003c\/em\u003e\n\u003c\/li\u003e\n\u003cli\u003eLog into the Union Manager Portal: \u003ca href=\"https:\/\/manager.union-pos.com\/login\" target=\"_blank\"\u003eSettings  Hardware Set-Up \u0026gt; Printers\u003c\/a\u003e - verify name, model and MAC address match.  AND on the terminal, open \u003ca style=\"font-family: -apple-system, BlinkMacSystemFont, 'San Francisco', 'Segoe UI', Roboto, 'Helvetica Neue', sans-serif; font-size: 0.875rem;\" href=\"https:\/\/support.getunion.com\/knowledge\/what-is-my-pos-terminal-ip-address\" target=\"_blank\"\u003eiPad Settings \u0026gt; WiFi\u003c\/a\u003e, tap wireless SSID name, view IP address.  \u003cem style=\"font-family: -apple-system, BlinkMacSystemFont, 'San Francisco', 'Segoe UI', Roboto, 'Helvetica Neue', sans-serif; font-size: 0.875rem;\"\u003e*Be sure to \"forget\" any non-Union SSIDs.\u003c\/em\u003e\n\u003c\/li\u003e\n\u003cli\u003eVerify terminal IP address begins same first 3-part set (ie. \u003cu\u003e10.30.30\u003c\/u\u003e.xx) for printer network (step #3 above). \u003cem\u003e*last number is different (ie. 10.30.30.\u003cspan style=\"text-decoration: underline;\"\u003e123\u003c\/span\u003e)\u003c\/em\u003e\n\u003c\/li\u003e\n\u003cli\u003eTerminate Union app (drag up slowly from the bottom, then flicking the app away. \u003cem\u003e*reopening app will display \"LOADING %\"\u003c\/em\u003e\n\u003c\/li\u003e\n\u003cli\u003eIn the iPad Settings, scroll bottom-left to Union, scroll bottom-right to turn on Enable Printer Discovery.\u003c\/li\u003e\n\u003cli\u003eReopen Union. \u003cmeta charset=\"utf-8\"\u003eIf the printer is listed under the section named:\u003c\/li\u003e\n\u003col\u003e\n\u003cli\u003e\"Reachable\" create a new test tab and print a test.  \u003c\/li\u003e\n\u003cli\u003e\"Unreachable\" verify steps #3 \u0026amp; #5.\u003c\/li\u003e\n\u003cli\u003e\"Unassigned\" verify step #4.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003c\/ol\u003e\n\u003cp\u003e\u003cstrong\u003eKnowledgebase Articles:\u003c\/strong\u003e\u003cbr\u003e\u003cmeta charset=\"utf-8\"\u003e\u003ca href=\"https:\/\/support.getunion.com\/knowledge\/to-review-how-do-i-find-tm-u220b-kitchen-printer-mac-address-and\/or-ip-address\" target=\"_blank\"\u003eHow to Load Paper\u003c\/a\u003e\u003cbr\u003e\u003ca href=\"https:\/\/support.getunion.com\/knowledge\/to-review-how-do-i-find-tm-u220b-kitchen-printer-mac-address-and\/or-ip-address\" target=\"_blank\"\u003eHow to Find MAC and IP Addresses\u003c\/a\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eStill Not Printing or Printing Half a Ticket?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eRemove the printer in the Manager Portal, save, then re-add the printer in the portal. STEP #4\u003c\/li\u003e\n\u003cli\u003eTry swapping out the problem printer for one that is known to work to ensure good IP address STEP #5  *this will isolate cable\/connection issue vs hardware\u003c\/li\u003e\n\u003cul\u003e\n\u003cli\u003eIf the problem printer works here, the cabling\/connection at the original problem location will need to be replaced.\u003c\/li\u003e\n\u003cli\u003eIf the IP issue persists, the problem printer will need to be replaced. \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cdiv id=\"aircall-extension-app\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003cdiv id=\"aircall-extension-app\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003cdiv id=\"aircall-extension-app\"\u003e\u003c\/div\u003e\n\u003cdiv id=\"aircall-extension-app\"\u003e\u003c\/div\u003e\n\u003cdiv id=\"aircall-extension-app\"\u003e\u003c\/div\u003e","brand":"Epson","offers":[{"title":"Default Title","offer_id":47632103866687,"sku":"C31CJ95022","price":299.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0826\/7907\/1039\/files\/m30iii-black-facingleft_560_420.png?v=1748473397"},{"product_id":"cash-drawer-16x16","title":"APG Cash Drawer - 16x16","description":"16\" metal cash drawer with key and 5-slot insert\n\u003cdiv id=\"aircall-extension-app\"\u003e\u003c\/div\u003e","brand":"Blue Star","offers":[{"title":"APG-A","offer_id":50893181845823,"sku":"EKDS320-1-B410-A20","price":175.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0826\/7907\/1039\/files\/cd1.webp?v=1705523207"},{"product_id":"router-unifi-next-generation-gateway-pro","title":"Router - UniFi UXG Gateway PRO","description":"\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003ePreconfigured for Union, the d\u003c\/span\u003eual-WAN security gateway with enterprise-class firewall configuration and threat management\u003c\/p\u003e\n\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cem\u003e*ALL USG and UXG UniFi gateways are subject to $99\/mo Network management $ HostiFi controller fee\u003c\/em\u003e\u003c\/p\u003e\n\u003cdiv id=\"aircall-extension-app\"\u003e\u003c\/div\u003e\n\u003cdiv id=\"aircall-extension-app\"\u003e\u003c\/div\u003e","brand":"UniFi","offers":[{"title":"Default Title","offer_id":47587487285567,"sku":"UXG-PRO","price":649.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0826\/7907\/1039\/files\/UXG-Pro-US_01.jpg?v=1705517816"},{"product_id":"switch-unifi-lite-16-port-poe","title":"Switch - UniFi 16-port PoE Lite","description":"\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan data-mce-fragment=\"1\"\u003ePreconfigured for Union, the\u003c\/span\u003e wall-mountable*, 16-port, Layer 2 PoE switch with a fanless cooling system.\u003c\/p\u003e\n\u003cdiv id=\"aircall-extension-app\"\u003e\u003c\/div\u003e","brand":"UniFi","offers":[{"title":"Default Title","offer_id":47587488366911,"sku":"USW-Lite-16-PoE","price":249.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0826\/7907\/1039\/files\/Ubiquiti_USW-LITE-16-POE_958x958_10e9e985-2d1b-4d8a-99c2-76cc46a59783.webp?v=1705522419"},{"product_id":"wap-swiss-army-knife-ultra","title":"WAP - Swiss Army Knife Ultra (Indoor\/Outdoor)","description":"\u003cp\u003eSwiss Army Knife Ultra - Indoor\/outdoor wireless access point.\u003c\/p\u003e\n\u003cp\u003eCompact indoor\/outdoor AP with versatile mounting options and long-range external antenna support.\u003c\/p\u003e\n\u003cdiv id=\"aircall-extension-app\"\u003e\u003c\/div\u003e\n\u003cdiv id=\"aircall-extension-app\"\u003e\u003c\/div\u003e","brand":"UniFi","offers":[{"title":"Default Title","offer_id":47903447318847,"sku":"USW-UK-Ultra","price":179.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0826\/7907\/1039\/files\/SAK.jpg?v=1709316639"},{"product_id":"configuration-remote-training-required","title":"Configuration - Standard","description":"\u003cdiv id=\"aircall-extension-app\"\u003eInstallation and activation fees cover the full setup of your Union platform, including hardware configuration, software settings, menu creation, mobile launch points and curated, self-led training program. All steps are managed through the Onboarding Portal.\u003cbr\u003e\u003cmeta charset=\"utf-8\"\u003e\n\u003cdiv\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003cdiv id=\"aircall-extension-app\"\u003eAdditional costs:\u003cbr\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli\u003eLive Remote training: $500\u003c\/li\u003e\n\u003cli\u003eOnsite training: $1500\u003c\/li\u003e\n\u003cli\u003eCustom Launch Points: Starting at $250. \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Union Parts \u0026 Service","offers":[{"title":"Default Title","offer_id":47935319998783,"sku":"U-CONFIG-RT","price":2050.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0826\/7907\/1039\/files\/unionlogo_4ea93525-2ae1-4e23-b7c3-46755a27f86d.jpg?v=1710098092"},{"product_id":"command-center","title":"Command Center - 11\" Counter Stand","description":"\u003cp\u003eChoose your size and options. \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eAll Union terminals require a monthly SaaS agreement.  \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAdd-on terminals will incur an additional monthly SaaS rate that will reflect on venue's next monthly billing cycle. \u003c\/p\u003e\n\u003cp\u003eReplacement terminals will not add monthly fees.\u003c\/p\u003e","brand":"Union Parts \u0026 Service","offers":[{"title":"13\" Screen \/ Counter Stand \/ New -  additional monthly SaaS","offer_id":49691835597119,"sku":null,"price":2199.0,"currency_code":"USD","in_stock":false},{"title":"13\" Screen \/ Counter Stand \/ Replacement\/Upgrade - no additional monthly SaaS","offer_id":49691835629887,"sku":null,"price":2199.0,"currency_code":"USD","in_stock":false},{"title":"11\" Screen \/ Counter Stand \/ New -  additional monthly SaaS","offer_id":49691835728191,"sku":"MOCOMMAND-11CS","price":849.0,"currency_code":"USD","in_stock":false},{"title":"11\" Screen \/ Counter Stand \/ Replacement\/Upgrade - no additional monthly SaaS","offer_id":49691835760959,"sku":"MOCOMMAND-11CS","price":849.0,"currency_code":"USD","in_stock":false},{"title":"iPhone 6.1\" Screen \/ Handheld \/ New -  additional monthly SaaS","offer_id":49691835924799,"sku":null,"price":1099.0,"currency_code":"USD","in_stock":false},{"title":"iPhone 6.1\" Screen \/ Handheld \/ Replacement\/Upgrade - no additional monthly SaaS","offer_id":49691835957567,"sku":null,"price":1099.0,"currency_code":"USD","in_stock":false}]},{"product_id":"terminal-copy","title":"RENTAL Terminal","description":"\u003cp class=\"p1\"\u003e\u003cb\u003eChoose your size and options.\u003c\/b\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e✅ \u003cb\u003eAll Union RENTAL terminals are fully tested and require a minimum monthly rental term.\u003c\/b\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"p3\"\u003e\u003cspan class=\"Apple-tab-span\"\u003e \u003c\/span\u003e•\u003cspan class=\"Apple-tab-span\"\u003e \u003c\/span\u003e\u003cb\u003ePayment Structure:\u003c\/b\u003e Terminals are paid in full upfront.\u003c\/p\u003e\n\u003cp class=\"p3\"\u003e\u003cspan class=\"Apple-tab-span\"\u003e \u003c\/span\u003e•\u003cspan class=\"Apple-tab-span\"\u003e \u003c\/span\u003e\u003cb\u003eRental Credit:\u003c\/b\u003e Upon returning the terminal in working condition, you will be credited down to the \u003cb\u003e$250 monthly rental fee\u003c\/b\u003e. Any damages will be deducted from the initial deposit.\u003c\/p\u003e\n\u003cp class=\"p3\"\u003e\u003cspan class=\"Apple-tab-span\"\u003e \u003c\/span\u003e•\u003cspan class=\"Apple-tab-span\"\u003e \u003c\/span\u003e\u003cb\u003eOwnership Option:\u003c\/b\u003e You can choose to keep the rental terminal at any time, and we will charge for the remaining balance and adjust your \u003cb\u003emonthly SaaS rate\u003c\/b\u003e accordingly.\u003c\/p\u003e\n\u003cp class=\"p3\"\u003e\u003cspan class=\"Apple-tab-span\"\u003e \u003c\/span\u003e•\u003cspan class=\"Apple-tab-span\"\u003e \u003c\/span\u003e\u003cb\u003eWarranty:\u003c\/b\u003e No warranty is provided on rental hardware.\u003c\/p\u003e","brand":"Union Parts \u0026 Service","offers":[{"title":"11\" Screen \/ Counter Stand","offer_id":50311920517439,"sku":"TERMRENTAL","price":1000.0,"currency_code":"USD","in_stock":false},{"title":"11\" Screen \/ Wall-mount","offer_id":50311920550207,"sku":"TERMRENTAL","price":1000.0,"currency_code":"USD","in_stock":false},{"title":"8.3\" Screen \/ Handheld","offer_id":51052115099967,"sku":"TERMRENTAL","price":1000.0,"currency_code":"USD","in_stock":false},{"title":"8.3\" Screen \/ Counter Stand","offer_id":51052115132735,"sku":"TERMRENTAL","price":1000.0,"currency_code":"USD","in_stock":false},{"title":"8.3\" Screen \/ Wall-mount","offer_id":51052115165503,"sku":"TERMRENTAL","price":1000.0,"currency_code":"USD","in_stock":false},{"title":"12.9\" Screen \/ Counter Stand","offer_id":51109651284287,"sku":"TERMRENTAL","price":1000.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0826\/7907\/1039\/files\/Terminal.png?v=1711235817"}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0826\/7907\/1039\/collections\/temrinal_6bf782dc-61ff-4516-8a31-53bfed63aa51.jpg?v=1708211074","url":"https:\/\/parts.getunion.com\/collections\/%e2%ad%90-base-pos-system.oembed","provider":"Union Parts \u0026 Service","version":"1.0","type":"link"}